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Privacy Policy

Effective Date: August 25, 2005
Last Updated: August 25, 2005

Flying Cross Ranch (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flyingcrossranch.com, use our services, or interact with us online.

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1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

  • Name, email address, phone number, and mailing address

  • Rider or participant details when registering for lessons, camps, or events

  • Payment information (processed securely through third-party providers – we do not store credit card numbers)

Automatically Collected Information:

  • IP address, browser type, and device information

  • Pages visited, time spent on site, and other analytics data

  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use collected information to:

  • Provide and manage lessons, camps, events, and bookings

  • Process payments and donations

  • Communicate with you (confirmations, updates, newsletters, promotions)

  • Improve our website, programs, and customer service

  • Comply with legal requirements and protect our rights

3. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

  • Service Providers: Payment processors, email service providers, scheduling tools, and website analytics partners who help us operate our business.

  • Legal Requirements: If required by law or in response to valid legal requests.

  • Business Transfers: In the event of a merger, reorganization, or transfer of operations.

4. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tools to:

  • Improve site functionality and user experience

  • Track analytics (e.g., via Google Analytics)

  • Provide personalized content and marketing

You can disable cookies in your browser settings, but some site features may not function properly.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal data

  • Request corrections or updates

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent to marketing communications at any time

To exercise your rights, contact us at the email provided below.

7. Security

We use reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no method of online transmission or storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our services are family-oriented, but we do not knowingly collect personal information from children under 13 without parental consent. Parents/guardians who believe their child has submitted information should contact us to request removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Flying Cross Ranch
Email: info@flyingcrossranch.com
Phone: 403-350-7368
Mailing Address: RR4 Site 5 Box 49 Lacombe AB T4L 2N4

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